Chromebooks (1:1 Devices) Frequently Asked Questions

  • Chromebook Frequently Asked Questions

    Purchasing Optional Insurance

    Device insurance is available through Worth Ave. Group.  The insurance provides replacement cost coverage and protects the Chromebook against accidental damage (includes drops, cracked screens, liquid spills), vandalism, documented theft, fire, flood, natural disasters and power surge due to lightning strikes.  

    **Orchard Park Schools strongly recommends that insurance be purchased each year to cover the device.  

    Buying insurance for the Chromebooks is optional and parents who wish to take advantage of this opportunity will sign up directly with Worth Ave. Group through a web portal at:

    The pricing for the 2019-2020 school year is as follows:

    ·   $15.00 for students in Grades 6 and 7 (These students DO NOT take their Chromebooks home)

    ·   $20.00 for students in grades 8, 9, 10, 11 and 12 (These students are able to take Chromebooks home)

     The insurance policy does not cover the loss of the Chromebook and/or its accessories, cosmetic damage, or damage caused by intentional misuse or abuse.  Parents/Students will be charged up to the full replacement cost of a device that is lost or has been damaged due to intentional misuse, neglect or abuse.

    Chromebook Cases

    The District issues a ruggedized Chromebook cover that is specifically designed to help protect the device in the event of accidental drops.  The expectation is that the student has the Chromebook case on the Chromebook at all time. Similar to a cell phone case, the MAXcase is meant to protect the Chromebook from accidental drops, scratches and wear & tear.

    The Max Extreme Shell safeguards the Chromebook investment with two layers of shock-absorbing, co-molded polycarbonate material, which offers impact protection. The case is designed to protect the device when rotated 360 degrees in tablet mode, in laptop mode, or tent mode.
    Key Features:

    • Lightweight, clear polycarbonate and overmolded bumpers offer shock absorbing protection against drops, scratches and wear & tear
    • Non-slip bubble tech grip bottom panel allows for easy handling and keeps your notebook from sliding or shifting
    • Case opens 360 degrees with your device
    • Easy snap-on case design with ergonomic finger lip makes it easy to open your Chromebook
    • Certified ASTM F962 child-safe materials
    • Open slots allow for easy access to camera and all ports
    • 100% clear front and back case design allows for full visibility to barcodes, asset tags and other unique identifiers
    • Drop-tested in a certified lab. Mil-Std 810 Approved.
    • See more at:

    Storing the Chromebook

    When students are not monitoring their Chromebook, they should be stored in their lockers with the locker securely locked.  Nothing should be placed on top of the Chromebook when stored in the locker.  Students in grades 8-12 need to take their Chromebook home with them every night.  The Chromebook should be charged fully each night at the student’s home.  Chromebooks should never be stored in a vehicle.  

    Storing Chromebooks at Extra-Curricular Events

    Students are responsible for securely storing their Chromebooks during extra-curricular events.

    Chromebooks Left in Unsupervised / Unsecured Areas

    Under no circumstances should a Chromebook be stored in unsupervised areas.  Unsupervised areas include the school grounds, the cafeteria, unlocked classrooms, library, locker rooms, hallways, bathrooms, extra-curricular bus, in a car, or any other entity that is not securely locked or in which there is not supervision.  Any Chromebook left in these areas is in danger of being stolen.  If a Chromebook is found in an unsupervised are, it will be taken to the Library Media Center or the main office and may result in disciplinary action. During gym classes, students are encouraged to store their Chromebook in either the gym locker provided by the school district or in their student locker.

    Lost or Intentionally Damaged Devices and Accessories

    A Chromebook or any of its accessories that are lost (whereabouts unknown) or intentionally damaged is the responsibility of the student and parent involved in the loss of property.  The user will be given a standard Chromebook that does not have touch capability to use until the replacement cost of the lost/damaged device or accessory is paid to the school.  

    What if another student damages my student’s device?

    In such cases, circumstances will be investigated on a case-by-case basis.  School administration may be involved if it is suspected to be an intentional act or act of vandalism.

    What to do if a Chromebook is not functioning properly

    Damaged or non-functioning devices should be turned in to the HS Media Center Help Desk so a repair can be started.  District Technology staff members can repair many problems in-house.  Other problems may require the device be sent out for repair which can take several days or longer.  A loaner device may be issued to students when they leave their Chromebook at the Media Center.  If repair is needed due to malicious damage, the school may refuse to provide a loaner until the cost of the damage has been reimbursed to the school.

    Personalizing the Chromebook

    Chromebooks must remain free of any decorative writing, drawing, stickers, paint, tape, or labels that are not the property of Orchard Park Central Schools.  Spot check for compliance will be done by administration of OPCSD at any time.